Troubleshooting Live Guided Tours

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Revision as of 08:26, 29 May 2020 by Jose (talk | contribs) (Created page with " 1. When I launch my tour from my embedded page then right click to start the share-- it reopens my tour at the root (The crazy Amazon S3 address) instead of staying in my emb...")
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1. When I launch my tour from my embedded page then right click to start the share-- it reopens my tour at the root (The crazy Amazon S3 address) instead of staying in my embed. The tour page can't be in an iframe to work properly for a host so it reopens itself outside the iframe. This is due to the push notifications required to receive calls.

2. The sharing interface never goes away after initially launching and closing the session. Really should have a way for it to go away. Not sure what you mean. If you have started a session as a host you'll need to end the session (clicking on the lightning icon) for the guided tour toolbar to disappear. We'll make all the interface draggable in the next few weeks. Regarding your previous report about the tour not allowing you to connect in iPhone using Chrome, I'm afraid that it can only work on Safari, the other browsers don't have access to the user camera or microphone.